HomeSupport
Print

Trial1 Support

Open Source Platforms have great capability and are now as sophisticated as any commercial software. Both have great communities ready to help. But when your venture requires on call professional support we are only trouble ticket or phone call away.

  • Joomla has just released a major upgrade to 1.6 with extended permission function, ability to use multiple templates on a site let us help you upgrade.
  • CiviCRM  4.0 the current release the latest versions of CiviCRM being tested for the Joomla 1.6 and Drupal 7 platforms.
  • The core software of both Joomla and civiCRM is frequently updated to bring new features but also important security updates let us help you stay up to date and secure!
  • We can provide website monitoring to make sure your up and running.
  • Let us help you set up Google Analytics to allow you to track your visitors or even real time analytics to get the most of your SEO and "pay per click" campaigns.
  • Social media is an important part of having a top notch website. Let us help you set up Facebook, Twitter and Linked in as well as other community systems.
  • We can help update the look and feel of your website and improve it's browser compatibility.
  • Did you loose access to your Joomla installation we can reset the password for you.

A prepaid support package allows you to get the support you need when you need it. Or if you need enterprise level support we can arrange service level support plans for your organization. Send us an email at  This e-mail address is being protected from spambots. You need JavaScript enabled to view it. or give us a call at Open Venture Support (800) 979-8759 press 3

Trial1 Support Contact

Support Center -- An online directory of support resources for our customers

Live Support:

For live support, please call. A technical support specialist will direct you to follow a link to the Venture1 Live Support page in order to connect with your computer and troubleshoot directly if necessary.

If you have not set-up your support options, call 1(800)979-8759 , M-F 9:00AM-5:00PM EST or email us at support This e-mail address is being protected from spambots. You need JavaScript enabled to view it. The services will be available according to your service level agreement, as robust as 24/7/365! To establish an account call the number above or send an email to support.
Knowledge Base:

Search our knowledge base of articles covering error resolution in addition to tips and tricks when you login to your support user account.

 
User to User Forum:

Visit the CRM Software User Forum to post questions about specific categories, read responses and correspond with other users who also use CRM Software products in their own practice. This User Forum is designed to give Users an opportunity to correspond with others in the industry that use Open Source CMS (Content Management System)  & CRM (Constituent Relationship Management) solutions .

 
Contact Support Online Ticketing System: Send a message directly to Technical Support This e-mail address is being protected from spambots. You need JavaScript enabled to view it. to establish an account and to receive your link and login
Educational Video Library View short, on-demand videos on your computer to see step-by-step how-to's on dozens of topics. Check this first for answers on a specific task on your system.